FAQ

Maxi & Co. — Frequently Asked Questions

Quick answers about shipping, returns, and our made-to-order personalization 🐾

Where are your products made and shipped from?
All Maxi & Co. items are custom printed and shipped from our U.S. production partners. Each order is made to order — created just for you and sniff-approved by our furry founder, Maxi 🐾. For delivery details, see our Shipping Policy.
How long does shipping take?
Most orders arrive within 5–10 business days after processing. You’ll receive tracking information once your order ships. For current carrier timelines and methods, visit our Shipping Policy.
Do you offer returns or exchanges?
Because all Maxi & Co. products are print-on-demand and personalized, we’re unable to accept returns or exchanges once an order is placed — each item is made uniquely for you.
❤️ Important: Please double-check your text, photos, and personalization details before purchase — refunds are only issued for printing errors or damaged items. See our Refund Policy for full details.
If there’s an issue, please contact us right away via our Contact Information page and include photos.
What size hoodie should I pick?

Do your hoodies run true to size?
Our Cotton Heritage hoodies have a modern, slimmer fit and run small for both men and women.

Men’s sizing recommendations:
Most men prefer 1–2 sizes up from their usual size.
• Lean/Athletic build → 1 size up
• Average build / slight belly → 1–2 sizes up
• Broad shoulders / larger belly → 2 sizes up

Example: Male model is 5'8", 180 lbs and wears size L for a regular fit.

Women’s sizing recommendations:
Women typically need to size up 1 full size for the best fit.
• Usual size = fitted/snug
• Size up 1 = comfortable everyday fit
• Size up 2 = oversized/cozy fit

Example: A woman who normally wears Small fits perfectly in size Medium.

Should I size up?
Yes — we recommend sizing up for both men and women, as these hoodies run small.

How do I find my perfect size?
Compare your favorite hoodie to our Cotton Heritage measurements:
• M → 22" chest width
• L → 24" chest width
• XL → 26" chest width
(Measured laid flat.)

What size T-shirt should I pick?

Do your T-shirts run true to size?
Yes! Our premium unisex T-shirts (Cotton Heritage / Bella+Canvas) fit true to size with a slightly relaxed feel.

Women’s sizing recommendations:
• Regular fit → order your usual size.
• Loose/relaxed fit → size up by 1 size.

Example: A woman 5'3", 153 lbs ordered size M and it fits slightly loose — perfect as intended.

Men’s sizing recommendations:
• Most men can order their normal size.
• For a relaxed or looser fit → size up by 1.

How can I find my perfect fit?
Compare your favorite tee at home to the measurements below (laid flat):
• M → 20" chest width
• L → 22" chest width
• XL → 24" chest width
(Measurements may vary slightly by model.)

Do you ship internationally?
We currently ship within the U.S. We’re exploring international shipping soon — watch this space or contact us with your location through our Contact Information page.
How do I contact you?
We’re happy to help! Visit our Contact Information page or email us anytime at support@shopmaxico.com.
What inspired Maxi & Co.?
Maxi & Co. was born from love — inspired by our golden retriever Maxi, whose joyful spirit continues to bring smiles and paw-sitively precious memories. 💛
Where can I read your full policies?
You can always find the most up-to-date details here: