Shipping policy

🚚 Processing Time 🐾

All Maxi & Co. products are made to order, so please allow 2–5 business days for production before shipment.

Each piece is custom-printed and carefully packaged to ensure top quality — “sniff-tested by Maxi” before it leaves our shop. 🐶💛

🌎 Shipping Times

Estimated delivery after production:

United States: 5–10 business days
Canada: 7–12 business days
Europe: 7–14 business days
Rest of World: 10–20 business days

Delivery times may vary depending on your location, postal service, and order volume during peak seasons.

📦 Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.

🏠 Wrong Shipping Address

Please double-check your address at checkout.

If you entered an incorrect address, contact support@shopmaxico.com within 12 hours of placing your order.

We’ll do our best to update it before production begins, but once printing starts, we’re unable to make changes.

💛 Lost or Delayed Packages

If your tracking hasn’t updated for more than 15 business days, reach out to support@shopmaxico.com and we’ll help investigate.

Please note that delivery delays caused by customs or local carriers are outside our control, but we’ll assist in resolving issues whenever possible.

❌ Undeliverable or Returned Packages

Packages returned due to incorrect address or refusal at delivery are not eligible for automatic refunds, as each item is made to order.

We can reship the item once a new shipping fee is paid.

🐾 International Customs & Duties

International orders may be subject to import duties or taxes, which are determined by your country’s customs office.

These charges are the customer’s responsibility.

✨ Questions?

For any shipping or delivery concerns, email support@shopmaxico.com — we’re always happy to help.